Delivery between 2-3 Working Days

FREE Shipping on orders over £47

Secure Checkout

Burns Pet Helpline

Free nutrition advice for pet owners

We’re here to help empower and educate pet owners on the nutritional needs of their cats and dogs.

Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours.

You will find various ways to get in touch with our nutrition team below. Bark this way and remember, no query is too small.

Call us

Call Freephone number: 0800 083 6696 to speak to a nutritionist

Monday – Friday, 8am – 5pm.

Email us

Would you prefer to email us? No problem. Drop us a line at and our team will get back to you promptly.

Connect with us via Live Chat

For an instant response to your query, use the Live Chat function.

  • We don’t give ‘blanket advice.’ We recognise that each pet is an individual and we tailor our advice depending on your pets’ needs. That’s why we employ an expert team of nutritionists who are on hand to help you whenever you need it.
  • In our nutrition team we have 50+ years of combined experience and keep our knowledge fresh through industry courses, training, and global conferences including the annual NAVC Veterinary Conference in Orlando.
  • As experienced pet nutritionists, we give free and bespoke advice to pet parents and Burns stockists nationwide.
  • We also provide support on product information and make recommendations to UK veterinary nurses and vets.


Head Nutritionist Laura said,

“Our continuous education covers everything pet related from behaviour and canine massage to, of course, nutrition!

We frequently attend veterinary congresses and webinars and the information we get from these lectures is always based on the most recent research on pet nutrition.

We then take this knowledge back to the office and put it to good use on our Burns pet helpline.

Many owners say they don’t like to ‘bother us’ by calling, but this is what we’re here for and what we love doing!”

The Ethical Company Organisation Award Logo
a member of PFMA (Pet Food Manufacturers Association)
Compassion in world farming logo
British hen welfare trust
PIF Logo
We are a Living Wage Employer Logo
Cyber Essentials