Our nutrition advice service is available via live chat or email @ info@burnspet.co.uk. With current covid working restrictions the telephone helpline is temporarily unavailable.

Our sales office team are currently working from home. If you are experiencing any difficulties in getting through to them, you can contact via email – sales@burnspet.co.uk or Livechat.

FREE Shipping on orders over £47 – Delivery within 5 working days

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Delivery Information


General delivery costs

  • Free Delivery over £47
  • £5 Delivery on orders under £25
  • £3.50 Delivery on orders over £25.00

Delivery to UK addresses only

All deliveries to be made within 2-3 working days. Bank Holidays are excluded.

Charges may vary on orders under £47  depending on location (check in web shop)

To cancel or return an existing order, please email sales@burnspet.co.uk


Important information on changes relating to carriage charges…

“We have always prided ourselves on providing our customers with the best service possible at all times. This is not without its challenges, especially during the lockdown caused by the pandemic.

We have always charged the same carriage costs across the board regardless of where in the country we were delivering, with Burns absorbing the shortfall.

This is no longer sustainable for us and we have reluctantly made the decision to look at our carriage charges across the board. Not  all customers will be affected but there will be a surcharge passed on to customers in some areas or a charge for some customers depending on order size.

These changes will come into effect on 1 October 2020 so please check carriage charges on our web shop when purchasing.


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a member of PFMA (Pet Food Manufacturers Association)
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