Puppy Club orders are currently taking 2 weeks to process, if you can please bear with us.

FREE Shipping on orders over £47

Secure Checkout

Delivery Information

 

 

 

General delivery costs

  • Free Delivery over £47
  • £5 Delivery on orders under £25
  • £3.50 Delivery on orders over £25.00

 

Delivery to UK addresses only

All deliveries to be made within 2-3 working days. Bank Holidays are excluded.

Charges may vary on orders under £47  depending on location (check in web shop)

To cancel or return an existing order, please email sales@burnspet.co.uk

 


Important information on changes relating to carriage charges…

“We have always prided ourselves on providing our customers with the best service possible at all times. This is not without its challenges, especially during the lockdown caused by the pandemic.

We have always charged the same carriage costs across the board regardless of where in the country we were delivering, with Burns absorbing the shortfall.

This is no longer sustainable for us and we have reluctantly made the decision to look at our carriage charges across the board. Not  all customers will be affected but there will be a surcharge passed on to customers in some areas or a charge for some customers depending on order size.

These changes will come into effect on 1 October 2020 so please check carriage charges on our web shop when purchasing.


 

The Ethical Company Organisation Award Logo
a member of PFMA (Pet Food Manufacturers Association)
Compassion in world farming logo
British hen welfare trust
PIF Logo
We are a Living Wage Employer Logo
Cyber Essentials