Our nutrition advice service is available via live chat or email @ info@burnspet.co.uk. With current covid working restrictions the telephone helpline is temporarily unavailable.

Our sales office team are currently working from home. If you are experiencing any difficulties in getting through to them, you can contact via email – sales@burnspet.co.uk or Livechat.

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Privacy Notice

At Burns Pet Nutrition we take the rights of our customers very seriously and take great care to follow GDPR data protection compliance.

Our Consumer Privacy Notice can be downloaded:

Privacy notice 20 December 2020_PDF

Welcome to Burns Pet Nutrition Ltd’s privacy notice.

Burns Pet Nutrition Ltd (‘Burns‘) respects your privacy and is committed to protecting your personal data. This privacy notice will:

a) Inform you as to how we look after your personal data when you:

  • visit our websites (regardless of where you visit them from)
  • buy goods from us
  • use our advice helpline
  • sign up to one of our newsletters such as Tailchaser Times
  • sign up to one of our community groups / schemes such as Lead the Way, Puppy Club and the Breeder Scheme (each of which have their own terms and conditions that apply)
  • use our dog grooming services
  • take part in our loyalty scheme
  • sign up to receive promotional offers from us
  • enter a competition
  • attend one of our events
  • have contact with us generally

b) Tell you about your privacy rights and how the law protects you.


The Ethical Company Organisation Award Logo
a member of PFMA (Pet Food Manufacturers Association)
Compassion in world farming logo
British hen welfare trust
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We are a Living Wage Employer Logo
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