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Information for Trade Customers

*ALERT – Burns has decided to close its Carmarthen Burns Pet Shop at this point for a short period* (posted 30.3.20)
 

Just so you know, our Narberth Pet Shop, Parc y Bocs Farm shop and the burnspet.co.uk website are still available to purchase our food from, at this time and until further notice. For all latest updates visit this page. We will keep you posted. Stay safe all. 🐾🐾🐾🐾🐾🐾🐾


ALERT *How to order pet food from Saturday 28/03/2020 onwards*

From Friday 27 March close of business, Burns closed Head Office in the interests of staff and public safety. All pet food orders then processed remotely from Saturday 28 March until further notice. Customers now place remote orders in the following ways:

  • online at burnspet.co.uk
  • via email: sales@burnspet.co.uk
  • by telephone: 01554 890482

We will continue to deliver to you as quickly as possible. Thanks for your patience and cooperation.

Please note: Our shops are still open in Kidwelly (Parc y Bocs), Narberth and Carmarthen – keep checking this updates page for any changes that may occur.


From 30 March Burns is open usual hours Monday to Friday (9-5).

HQ is closed but staff are working from home. Sales & dispatch will be available to take & process orders. Currently delivery time is around 5-7 working days.  Keep checking as this situation can change at any time.

ALERT **note on inflated prices by some Burns food sellers**

Please watch out for sellers inflating suggested retail prices of our food.  Unfortunately, a small amount of Burns food sellers are not adhering to our suggested retail prices (*SRP) during this Covid-19 crisis. We will be keeping an eye on this and dealing with each case as we find it.

For guidance on our Burns suggested retail prices please visit our web shop on the above menu.

Stay safe everyone.  Enquiries to info@burnspet.co.uk

*Please note that pricing is at the sole discretion of the wholesaler or retailer.


ALERT **Latest info for customers of our Wales shops**

Burns shops are now on reduced opening hours. Opening hours: 10am till 2pm until further notice.

Below are the systems in place at each shop on how to order and collect.

We will continue to receive orders online at burnspet.co.uk until further notice.

Narberth:

We are taking phone orders and taking payment over the phone (Narberth 01834860590)

Collection times will be allocated for customers to collect orders outside of the store premises at set times

Parc Y Bocs Farm Shop:

There is now a ‘one customer at a time’ policy. We ask that customers queuing outside of the shop remain 2m apart

Any queries, please call us but please be mindful that lines are busy – thanks for your patience and cooperation during this time.

Parc y Bocs 01554 892724, Narberth 01834860590

Thanks for shopping with us, we aim to keep everyone safe during this difficult time. The situation can change daily and latest updates are available, including information on website order delivery times on this page.

Our Nutritionists

Our nutritional advisors are running a reduced service from home. They will be available to answer your enquiries via live chat on this website and by email at info@burnspet.co.uk . Phone services will be limited so please use live chat and email where possible.


How Burns is handling the Covid-19 outbreak

John Burns and the Burns working family are doing their best to ensure ‘business as usual’ to ensure pooches are well fed in the coming weeks and months.

We are taking all steps possible to protect customers and staff from Covid-19. John is really taking care of his work family in this time of crisis and like any family, we are working together, taking precautions provided by WHO and UK Government and making changes to our working practices to do our bit to fight this virus. This current update is subject to change at any time, please check this page regularly for the most recent information on Burns’ situation with Covid-19.

Stay safe everyone – our best wishes go out to your families during this difficult time.

 

We are taking further precautions including…

Staff movement and visitors
Working staff with young families and those living with at risk members or considered at risk themselves are now remote working. Currently there is no one in Burns with the virus and those that cannot work remotely are all working in safe spaces with 2m distances, using lots of hand gel, hot water and soap, non-sharing of pens and utensils and restricting site movement for staff and not allowing any visitors on sites. Remote video conferencing is replacing onsite meetings where possible, with staff teams, suppliers and partners.

Working as usual

There has been a lot of ordering of pet food! We are working 9-5 Monday to Friday to keep up with demand on:

  • Sales
  • Dispatch
  • Nutrition (live chat and telephone support lines)

Any enquiries please contact sales@burnspet.co.uk or ring either 01554890482 or 0800 0181890

Social distancing
All Burns events are now cancelled until April-end 2020 with all external visitors banned on our sites.  Burns reps are now social distancing from stockists for public safety.  We are working smart by splitting teams to ensure back up cover in our HQ and warehouse.  We are reducing contact at delivery points and using rigid hygiene procedures in line with UK guidelines. Our courier service is running a per normal – although there may be some delays. We appreciate your patience and cooperation on this matter.

Burns in the Community
The John Burns Foundation charity workers are helping the elderly in Wales with deliveries of food.  Burns has been helping pet food banks in the area, donating to Patch.  We are also looking into a dog walking scheme for the vulnerable in the community.  All other vulnerable group events and activities have been cancelled for social distancing reasons.

Our Parc y Bocs Farm Shop, Cafe and Restaurant
Parc y Bocs Farm Shop is open as usual.

  • The Parc Y Bocs farm shop restaurant is closed.
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a member of PFMA (Pet Food Manufacturers Association)
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British hen welfare trust
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